U.S. Cellular has encountered trouble with its customer billing system after performing a system upgrade late last week. “We experienced system issues last Friday and over the weekend that affected the ability to process some customer transactions,” said a U.S. Cellular representative. “This is leading to longer than normal wait times when calling customer service, […]
Ting, an MVNO that resells Sprint service, recently changed the way it bills customers. Rather than asking customers to pay in advance for what they expect to use each month, Ting will now bill customers at the end of each month based on their actual consumption of services. Under the old model, customers estimated how […]
Sprint has rolled out a notification service in order to prevent customers from being “shocked” by their monthly bill. The notifications, which the Federal Communications Commission mandated be in place by April 17, will provide customers with text- or email-based warnings when they reach certain usage levels for voice minutes, text messages, and data usage. […]
U.S. Cellular today announced that its customers can now make online purchases via their cell phones and have the transaction added to their monthly wireless bill. According to U.S. Cellular, subscribers use their phone number to make purchases on mobile web sites, which are confirmed via text message before being processed. The service is available […]
Comcast CEO Mike Angelaka emphatically denied that his company had any plans to move to a metered or usage-based billing model. “Be clear, we’re not adopting it,” he told attendees at the Barclays Capital conference this week. This is despite the fact that the company already has the means in place to measure usage if […]
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