U.S. Cellular Payment System Upgrade Cause Customers Pain

Posted by at 11:16 am on July 30, 2013

U.S. Cellular has encountered trouble with its customer billing system after performing a system upgrade late last week.

“We experienced system issues last Friday and over the weekend that affected the ability to process some customer transactions,” said a U.S. Cellular representative. “This is leading to longer than normal wait times when calling customer service, as well as extended wait times at our retail locations. The billing system is currently available through our Customer Service channel, but some stores are experiencing intermittent issues. We are working to fix these issues as soon as possible and apologize for any inconvenience this has caused.”

U.S. Cellular’s Facebook page is full with customer complaints about the billing system errors. According to U.S. Cellular, the new billing system will improve its ability to service customers once the ongoing issues are resolved.

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