Salesforce.com Lunches Desk.com – Customer Help with Twitter and Facebook Support

Posted by at 3:49 pm on February 7, 2012

Salesforce.com has launched Desk.com, a customer help-desk dashboard that integrates Facebook and Twitter feeds alongside more traditional corporate channels such as email.

The cloud-based service subscriptions start at $49 per seat per month. The target audience is small to midsized businesses (SMBs) who heavily rely on Twitter and Facebook to field customer complaints and service queries. Google+ functionality might appear later, depending on that nascent social network’s uptake among businesses.

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