Vizio To Pay $2.2 Million Over Spying on TV Viewing

Posted by at 9:07 am on February 7, 2017

The Federal Trade Commission (FTC) announced that Vizio will pay $2.2 million to settle charges that it “installed software on its TVs to collect viewing data on 11 million consumer TVs without consumers’ knowledge or consent.”

The FTC, along with New Jersey’s attorney general and Department of Consumer Affairs, previously said that Vizio started to sell TVs with tracking software enabled by default in February 2014. The company was also alleged to have updated older TVs with this tracking software at the same time. At no point were people made aware of the inclusion of this software in new TVs, and older TVs give not have messages which disclosed the information.

Here’s how the agencies described the software’s capabilities in their complaint:

Through the ACR software, VIZIO’s televisions transmit information about what a consumer is watching on a second-by-second basis. Defendants’ ACR  software  captures information about a selection of pixels on the screen and sends that data to VIZIO servers, where it is  uniquely matched to a database of publicly  available  television, movie, and commercial content. Defendants collect viewing data from cable or broadband service  providers, set-top boxes, external streaming devices, DVD  players, and over-the-air broadcasts. Defendants have stated that the ACR software captures up to 100 billion data points each day from more than 10 million VIZIO televisions. Defendants store this data indefinitely.

Vizio was able to gather “IP address, wired and wireless MAC addresses, WiFi signal strength, nearby WiFi access points, and other items” using this software. “In addition, VIZIO facilitated appending specific demographic information to the viewing data, such as sex, age, income, marital status, household size, education level, home ownership, and household value,” the FTC said in its settlement announcement. Vizio sold this data.

The data was then used to figure out what people watch, determine if ads were effective by seeing if commercials resulted in website visits from the same IP address, or target ads displayed on other devices based on someone’s TV habits. People could turn off this data collection, which would prevent Vizio from sharing personal information with other companies, but the agencies said Vizio’s messages didn’t make it easy for consumers to do that.

The FTC said Vizio’s actions were “unfair and deceptive” and “in violation of the FTC Act and New Jersey consumer protection laws.” The commission will receive $1.5 million from Vizio, which will also give $700,000 to New Jersey’s Department of Consumer Affairs, as part of the settlement agreement.

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