T-Mobile Wins JD Power Customer Support for Cell Firms Again

Posted by at 11:46 am on July 29, 2010

T-Mobile again has the top spot in the quality of its help for customers, JD Power found today. The company had the highest score for its service at 777 points and was the only one of the top four carriers to get a five-star mark from subscribers. It thrived primarily on the level of over-the-phone support.

AT&T scored only slightly lower, at 757, but was rated just three stars by its users. Scores for Verizon and Sprint weren’t immediately available, but Verizon’s network reputation wasn’t enough to avoid a lower score and a three-star rating, while Sprint’s gained only a two-star rating.

A customer loyal enough to refuse to switch typically scores 827 points, but someone determined to change carriers often rates the current carrier’s support at 602.

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