Skype Not Working, Here Might Be the Fix

Posted by at 10:37 am on May 26, 2011

Skype currently has some issues working properly and is more likely to crash.  Skype is working on release to address the issue.

While you wait for Skype to release a fix. Below is a work around that does the trick for most of us. As you can see there is different work around depending on the official Skype desktop client you us and the OS it is running on.

Windows Vista and Windows 7

1.    Close Skype.
a.    Right-click the Skype icon in the system tray (at the bottom right of the screen)
b.    Choose Quit.
2.    Ensure that “Show hidden files and folders” is switched on.
a.    Click Start, type run and press Enter.
b.    Type control folders and click OK.
c.    Select the View tab and ensure relevant entry is enabled.
3.    Locate the shared.xml file.
a.    Click Start, type run and press Enter.
b.    Type %appdata%\skype and click OK.
c.    Delete the shared.xml file.
4.    Restart Skype. The shared.xml file will be recreated.

Windows XP

1.    Close Skype.
a.    Right-click the Skype icon in the system tray (at the bottom right of the screen)
b.    Choose Quit.
2.    Ensure that “Show hidden files and folders” is switched on.
a.    Click Start and then Run…
b.    Type control folders and click OK.
c.    Select the View tab and ensure relevant entry is enabled.
3.    Locate the shared.xml file.
a.    Click Start and then Run…
b.    Type %appdata%\skype and click OK.
c.    Delete the shared.xml file.
4.    Restart Skype. The shared.xml file will be recreated.

Mac OS X

1. Quit Skype.
2. Go to the folder ~/Library/Application Support/Skype/
3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).
4. Start Skype.

Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

1 Comment for “Skype Not Working, Here Might Be the Fix”

  1. Eduardo

    Thanks for the tip, it worked fine!

    Eduardo, macbook, 2.4Ghz, 2010.

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