Galaxy Note7 fans in the U.S. will not be able to buy a refurbished model, reports Reuters. Samsung “will not be offering refurbished Galaxy Note7 devices for rent or sale in the U.S.,” according to a statement provided by the company. On Monday, Samsung announced plans to sell reconditioned Note7s in select markets, though it […]
Verizon Wireless is prepared to take another drastic step in order to convince thousands of customers still holding onto the Samsung Galaxy Note7 that it’s time to return the phone. “In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the […]
Samsung said this week that the U.S. Department of Transportation and Federal Aviation Administration are no longer requiring airlines to warn passengers about the Galaxy Note7 during boarding. Samsung says high participation of its refund and exchange program has helped it collect most outstanding devices. “By leveraging our digital technology to target each device, we’ve had […]
Verizon Wireless today said it will not brick its customers’ phones during the holiday season. Samsung this morning said it will update remaining Note7s over the next few weeks and kill the phone’s ability to charge. Samsung believes this will coax remaining owners to return or exchange the device. Verizon disagrees with this strategy. “Verizon […]
Samsung today said it plans to take aggressive steps in order to convince Note7 owners to exchange their devices. Beginning December 19, Samsung will issue a software update that will prevent the Note7 from charging and kill its ability to work as a mobile device. “Together with our carrier partners, we will be notifying consumers through […]
Samsung is prepared to employ a more aggressive tactic in order to convince those who’ve not yet returned their Galaxy Note7 smartphone that they should do so soon. The company says about 85% of all Note7s sold in the U.S. have been safely returned, but 15% have not. “To further drive participation [in the Note7 […]
Samsung has begun accepting Galaxy Note7 returns at airports in several countries. The action follows the recent ban from the Dept. of Transportation that makes it a federal crime to bring the Note7 on any airplane. Other countries have put similar bans in place. Samsung began accepting Note7 returns at airports on its home market […]
Consumers who still own a Samsung Galaxy Note7 will not be allowed to bring them onto airplanes starting at noon on Oct. 15. The U.S. Dept. of Transportation today classified the Note7 as a forbidden hazardous material under the Federal Hazardous Material Regulations. Passengers cannot transport the phone on their person, in their carry-on bags, or in their […]
Samsung today pulled the plug on the Galaxy Note7 handset, ostensibly putting an end to the embattled smartphone. Late Monday, the company asked carriers and retail partners to stop sales and exchanges of the phone while it continued its investigation. Today, the company went a step further. “Taking our customer’s safety as our highest priority, […]
Following Thursday’s report that a Samsung Galaxy Note7 caught fire on a plane, more stories have piled up suggesting the replacement Note7 being sold by Samsung and its carrier partners is not as safe as claimed. A Farmington, Minn., teen claims her replacement Note7 burned her hand and melted its case on Oct. 7. “It felt […]
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