Samsung Details Note7 Exchange for US Customers

Posted by at 11:34 am on September 6, 2016

Galaxy Note7

Samsung has launched a product exchange program for the Galaxy Note7.

It says it has identified the batch of devices impacted by the battery problem and has halted all sales as a precaution. The company is offering people who bought a Note7 several options.

First, customers can exchange their Note7 for a new Note7 beginning at some point this week.

Second, customers can exchange the Note7 immediately for a Galaxy S7 or S7 Edge. Samsung will replace any Note7-specific accessories customers may have purchased, and refund the price difference between the Note7 and S7/S7 Edge.

Samsung said customers who take advantage of the exchange program will be given a $25 gift card or bill credit from the retail or carrier store. Samsung advises concerned customers to contact or visit the store in which they bought the phone.

Customers may call Samsung (1-800-SAMSUNG) to resolve other concerns. The company this week recalled the device due to fires caused by malfunctioning batteries.

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