RIM Loses BlackBerry service in Africa, Asia, Europe, and the Middle East

Posted by at 11:51 am on October 10, 2011

RIM encountered unfortunate timing Monday as it and users reported a major international outage. Africa, Asia, Europe, and the Middle East have all reported losing BlackBerry Internet Service features, such as e-mail, messaging, and even BlackBerry App World. As of mid-day, RIM had been working on the problem but didn’t have a solution.

A handful of users report e-mail working, but this may be limited.

The flaw arrives just a few days before the iPhone 4S launches and may hurt RIM’s chances at keeping BlackBerry users who might have been considering a switch. By its need to route data through a central server, the BlackBerry creates an inherent single point of failure. An outage at a RIM server takes down multiple basic services, even if they represent third-party mail that otherwise doesn’t need RIM’s support.

Both Android and iOS don’t have the tightened security and data compression of the BlackBerry but, because they access third-party services directly, are less likely to see large-scale failures.

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