OnStar Decides Against Making Data Cutoff Opt-Out

Posted by at 3:00 pm on September 27, 2011

OnStar quickly backtracked from a policy that drew Senator Charles Schumer’s accusations of privacy violations with a policy change on Wednesday. Rather than leave the data link turned on for ex-subscribers unless they opt out, the GM-backed car service will turn off data the moment service drops. If a post-cancel option for data came through, it would only be an opt-in process, OnStar president Linda Marshall said.

While not going into detail on the reasons behind the switch, Marshall was direct in saying that public response had prompted the change of heart. “We realize that our proposed amendments did not satisfy our subscribers,” she said.

The original plan, which would have taken effect December 1, was supposed to give even former customers a free notice if there was a recall for the car or a natural disaster in the area. It would also have helped in “planning future services” by tracking habits, according to OnStar’s leader.

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