MS Replacing 360s Affected by New Disc Format Update

Posted by at 8:05 am on May 18, 2011

Microsoft has confirmed that the upcoming Xbox 360 dashboard update will leave a small percentage of consoles unable to read certain game discs.

“Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs.

“This issue manifests itself a as a unique ‘disc unreadable’ or ‘disc unsupported’ error on the screen. We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console.

“Any Xbox 360 owners receiving this error are encouraged to contact us at so we can verify if the console has been impacted.”

The Xbox 360 update in question – currently in beta testing – is reportedly set to be phased in between May 19 and May 30. It is said to pave the way for a new disc format that allows for an extra GB of usable storage on game discs.

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