Mint.com is introducing a new way for their users to communicate both with the Mint product team and with each other. The new Get Satisfaction customer community is designed to let Mint.com users obtain answers, share ideas, and connect with each other and with the Mint.com product team, all without leaving their account.
“Customer feedback helps improve Mint.com.” said Aaron Forth, product director of Intuit’s personal finance group. “Get Satisfaction is the next step in customer relations and support. It encourages customers to provide open and transparent feedback, and we’re eager to see how they respond, especially as we welcome Quicken Online and TurboTax users and others following the recent Intuit acquisition.”
“With the Mint.com user base approaching 2 million people,” Forth said “it’s crucial to establish a seamless platform for dialogue. Using Get Satisfaction’s open API enabled the Mint.com product and customer service teams to create a custom solution within the product. As a result, customers avoid time-consuming, one-on-one e-mail support and get help in a friendly online forum, both from employees and from other customers.”
Customer feedback has been essential to Mint.com’s unprecedented growth in the financial software space. Frequent product upgrades and dedication to user-experience-driven design principles help people save and do more with their money. By responding directly to customer needs, Mint.com has created a product so effective that more than 90 percent of users say they have changed their financial habits as a result of using the service.
Mint.com customers can access the Get Satisfaction community directly from the help section on Mint’s Web site at http://satisfaction.mint.com.
