TomTom today announces that it has been recognized for call center customer satisfaction excellence for the second year in a row under the J.D. Power and Associates Certified Call Center Program. This distinction is unparalleled in the portable GPS industry, and acknowledges TomTom’s continued commitment to provide “An Outstanding Customer Service Experience.”
According to J.D. Power and Associates, TomTom has exceeded the rigorous standards of the certification process again this year, exhibiting a solid commitment to customer satisfaction. The TomTom call center operations handled more than 900,000 telephone, e-mail and fax interactions in 2008 from its call center in Concord, Mass. and Watertown, N.Y.
J.D. Power and Associates also conducted a random survey of TomTom customers who recently contacted its call center. The evaluation criteria of the customer support representatives include courtesy; knowledge; concern for the customer; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution.
“We are extremely honored that, for the second year in row, TomTom Inc. has been awarded the J.D. Power and Associates Call Center Customer Satisfaction Excellence Award for providing an outstanding customer service experience,” said Jocelyn Vigreux, president of TomTom Inc. “TomTom is the only GPS company to have ever received this prestigious award. The recognition is a true testament to the dedication we’ve had and success we’ve achieved in making the TomTom customer experience a consistently positive one.”
