Comcast Upgrades On-Screen Program Guide and Enhances Mobile App

Posted by at 8:01 am on September 7, 2010

Comcast today announced the launch of new features to its on-screen program guide and Digital Video Recorder (DVR) service that will deliver more choice and convenience to the company’s XFINITY TV customers in Indiana. In addition, iPhone and iPod touch users can now take advantage of an enhanced version of the free Comcast Mobile application to remotely program their DVRs.

These on-screen program guide and DVR enhancements, part of the upgraded XFINITY technology platform launched earlier this month, do not require added equipment and are provided at no additional cost to the customer. The update will improve the overall customer experience and make future enhancements -“ like interactive television -“ possible. And with the new Comcast Mobile application, Indiana customers never have to miss their favorite show or movie because they can program their DVR at any time, from anywhere.

These new enhancements are available beginning today to Comcast’s customers throughout Indiana.

“We are committed to providing our customers with more value and convenience and the addition of new on-screen program guide technology and enhanced DVR functions join a long list of features that make watching favorite programming easier and more enjoyable,” said Scott Tenney, Senior Vice President of Comcast in Indiana. “And now our customers can also easily program their DVR no matter their location with our Comcast Mobile app, which serves as a ‘one stop shop’ for our services while on the go.”

New On-Screen Program Guide Features

Watch in HD (High Definition) Button

  • The new Watch in HD button on the Smart Bar allows HD customers to immediately see if the program they are watching is available in HD.
  • The Watch in HD button cuts scroll times and allows customers to jump from the SD (Standard Definition) channel to its HD sister channel faster.

On Demand Skip Ahead/Skip Back

  • On Demand Skip Ahead and Skip Back enables customers to skip ahead or skip back in five minute increments by pressing Page Up and Page Down arrows on the remote.

New DVR Service Features

myDVR Manager

  • myDVR Manager is a new feature that allows customers with a Comcast DVR and Comcast High-Speed Internet service to remotely schedule and adjust their recordings online using Comcast TV Listings. Comcast customers can go to www.comcast.net/myDVR to activate this feature. Once activated, they can add programs to their recording list, manage their scheduled DVR recordings and change the priority of recorded series.

 DVR Search & Record

  • DVR Search & Record enables customers to search for a program by actor, title, director and keyword. For example, if a customer searches for “Tom Hanks,” all programs Tom Hanks acted in or directed that are in the TV Listings would appear. If the customer saves the Tom Hanks search, the DVR would automatically search for new matches and schedule recordings anytime a Tom Hanks program aired on any channel.

 DVR Skip Ahead/Skip Back

  • DVR Skip Ahead and Skip Back feature allows customers to skip ahead or skip back in five minute increments by pressing Page Up and Page Down arrows on the remote.

 DVR History, Cleanup and Folders

  • DVR History displays information on already recorded, watched and deleted programs.
  • DVR Clean Up allows customers to manage their DVR by bulk deleting programs they no longer want to save.
  • DVR Folders – When customers record more than one episode of a series, DVR Folders will automatically create a folder where programs are stored.

 New Comcast Mobile App 2.0 Features

  • Comcast Mobile, the free downloadable app now available for the iPhone or iPod touch, serves as a single access point to some of Comcast’s most popular services, including Comcast.net email; visual voice mail, which enables customers to view and select which voice mail messages they want to hear; address book sync; real-time TV listings and trailers of On Demand movies.
  • The enhanced app includes a new fully-featured TV program guide, which provides a customer’s local TV listings line-up, to record programming at home. The app also enables customers to:
    • Search for a particular program and schedule recordings.
    • View a list of scheduled recordings, cancel and create new recordings and switch between multiple DVRs.
    • Use the “Quick Record” feature to instantly record with a single tap.
    • Sort TV listings by category, such as Movies, Sports, Kids and HD.
  • Additional new features include push notification alerts, which automatically indicate new emails and voice mails have arrived, as well as TV show reminders.
  • Customers also now have the ability to forward pictures and voice mails as an attachment, mark unwanted emails as spam and access external email accounts (POP/IMAP) right from their mobile device.

The new On-Screen Program Guide and DVR upgrade may affect certain saved settings on a limited number of channels, including some parental control locks to block a specific channel and scheduled DVR recordings. Customers have received direct notice regarding potentially impacted settings and can visit www.comcast.com/guide for more information. Parents are encouraged to regularly confirm that their preference settings and controls are in place as appropriate on each digital set-top box throughout the home.

For more information on the new program guide, customers can visit www.comcast.net/newguide. iPhone and iPod touch users can download the Comcast Mobile application from the App Store and can learn more about the application by visiting www.comcast.net/comcastmobileapp. In the coming months, the Comcast Mobile app also will make its debut on BlackBerry devices.

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