Amazon Tops Harris Poll US Reputation Survey

Posted by at 10:58 am on February 20, 2017

Each year, Harris Polls runs rankings of the top 100 “most visible” companies operating in the United States, ranking them by their reputation among customers who participate in the survey. This year, in a survey of 30,000 customers,  Amazon has taken the first spot, while Apple get the fifth spot.

Apple achieved a reputation quotient of 82.07 which is just a mere four points behind the top spot, currently held by Amazon (86.27). That score is also slightly lower compared to Apple’s 2016 score, which landed at 83.03, lending the company to the #2 spot behind Amazon. DisneyGoogle and Telsa also ranked in the top 10, with Google landing at #8 and Telsa at #9, both with scores over 80.

The biggest story in this year’s rankings, though, is Samsung’s massive drop. In 2015, the company took the #3 spot, above both Apple and Google. This year, however, Samsung has plummeted 46 spots to 49th place. The cause of the drop is pretty clear as well ─ the Note 7 recall.

Harris’ survey analyzes the reputation of a brand based on several different aspects which are organized into 6 major categories including social responsibility, financial performance, vision and leadership, workplace environment, emotional appeal, and products and services.

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