Posts tagged as: ForeSee Results

How Americans Feel About Gov’t Web Sites

The American Customer Satisfaction Index E-Government Satisfaction Index scores 73.6 for the second quarter, halting a drop in the first quarter that came after three consecutive quarterly gains. However, the Index didn’t manage a rebound, matching last quarter’s score, which is on a 100-point scale. “Our research shows that online satisfaction plays a critical role […]

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