Verizon to Start Locking Its Phones Again to Stop Thieves

Posted by at 5:42 pm on February 12, 2018

Verizon Wireless plans to lock its handsets in order to cut down on theft. Verizon claims its unlocked phones are a big target, often stolen when in transit to Verizon stores or to consumers.

Unlocked phones, particularly Apple iPhones, are easier to sell on the black market because they can be used virtually anywhere. Verizon’s devices will be locked when first flashed with the operating system and will remain locked until the point of purchase. When consumers buy the phone, a software update will unlock the device.

Later this spring, however, Verizon will keep phones locked to its network for an unknown period of time — even after activation. This move will prevent people from signing up for service with fake identities and then absconding with the device.

“We’re taking steps to combat this theft and reduce fraud,” said Tami Erwin, executive vice president of wireless operations for Verizon, in a statement provided to CNET. “These steps will make our phones exponentially less desirable to criminals.”

Verizon claims consumers won’t really be impacted by the change in policy. The company says it will unlock phones upon request after the initial locked period expires, even if the phone is not yet fully paid for. It will also continue to allow customers to bring their own unlocked handsets to its network. Verizon didn’t say how soon the policy change will go into effect.

Verizon has sold unlocked devices since it launched 4G LTE. AT&T, Sprint, and T-Mobile all require people to pay the balance of their phone and wait 14 to 60 days before they’ll agree to unlock it.

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