Twitter Hit with Class Action Suit Over Automated Texts

Posted by at 8:40 pm on June 22, 2014

twitter-logo-hashtagA consumer filed a class action lawsuit against Twitter last week for sending her unsolicited text messages.

Beverly Nunes claims she never used Twitter, but began to receive marketing messages via Twitter’s short code service. The problem affects recycled or reassigned phone numbers, which Twitter is supposed to monitor and remove from its marketing. Nunes received messages that were intended for the previous owner of her phone number. Further, Nunes claims Twitter isn’t respecting consumers’ wish to stop receiving such messages, which are supposed to cease once a consumer replies with “stop” or “unsubscribe.”

The class action suit wants Twitter to pay $500 for each offending text message under the penalties set forth in the Telephone Consumer Protection Act, which prohibits automated–or robo–calling. The lawsuit is pursuing a total of $5 million in damages. Twitter has not yet responded publicly.

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