Posts tagged as: JD Power

iPad Wins the Top Spot on J.D. Power Tablet Rankings Again

Apple’s iPad is the best tablet on the market in terms of consumer satisfaction, according to J.D. Power and Associates’ new 2013 U.S. Tablet Satisfaction Study. The survey looked at the opinions of 1,857 tablet owners who’ve had their devices for less than a year, and Apple’s bestselling tablets came out on top for the […]

JD Power Gives Verizon Top Honors in Cellular Network Performance

JD Power late this week published an updated study that gave Verizon another win in cellular network quality rankings. Customers gave it the lead in all but the North central US, where US Cellular​ had the lead. In some cases, the margin was a wide one, with three to five fewer problems per 100 people. […]

Verizon Wins JD Power Call Quality Study for 13th Consecutive Time

JD Power’s latest call quality study has given Verizon the lead in call quality for its 13th consecutive period. The CDMA carrier had significantly better call quality in the US northeast, southeast, southwest, pacific northwest and west. It only fell short of an unambiguous lead in the mid-Atlantic, where it was tied with AT&T, and […]

T-Mobile Tops JD Power Customer Care Rankings Again

T-Mobile for a second time on Thursday won the JD Power’s cellphone customer care rankings for the second half of 2010. Its absolute score of 758 was down from before but enough to keep it ahead of both the industry average of 739. Verizon was above the industry average at 743. AT&T and Sprint were […]

T-Mobile Wins JD Power Customer Support for Cell Firms Again

T-Mobile again has the top spot in the quality of its help for customers, JD Power found today. The company had the highest score for its service at 777 points and was the only one of the top four carriers to get a five-star mark from subscribers. It thrived primarily on the level of over-the-phone […]

T-Mobile Gets Customer Service Kudos

Today T-Mobile received the highest ranking in the J.D. Power and Associates 2010 Wireless Retail Sales Satisfaction Study -“ Volume 1. Building on a legacy of recognition reflecting T-Mobile’s commitment to delivering an industry-leading retail experience, this is the eighth such top ranking from J.D. Power and Associates in the Wireless Retail Sales Satisfaction Study’s […]

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