Hundreds of hang-up calls hitting Dallas’ 911 center are causing backlogs, reports the Wall Street Journal, and T-Mobile handsets are to blame. The issue began last fall and occurs when a T-Mobile customer places a legitimate call to 911. After the call concludes, the T-Mobile handset repeatedly calls the 911 center back and then hangs […]
FCC Chairman Ajit Pai said the agency will investigate a recent issue on AT&T’s mobile network that prevented some 911 calls from going through. The issue occurred Wednesday evening over a period of several hours. “Every call to 911 must go through,” said Pai. “So when I first learned of yesterday’s outage, I immediately directed […]
T-Mobile has settled with the FCC regarding two separate 911 outages on its national wireless network that prevented customers from reaching emergency services for a period of three hours. T-Mobile agreed to pay the FCC $17.5 million in fines and take steps to improve the strength of its network and 911 services. The company will […]
The FCC today announced more fines being levied against telecommunications providers who failed to meet their emergency call obligations during the 911 outage of April 2014. CenturyLink settled for a record fine of $16 million and Intrado Communications settled for $1.4 million. In addition to the fines, the companies need to put in place a […]
The FCC said Verizon has settled with the agency over an outage that affected 911 operations last year. In April 2014, 750,000 Verizon Wireless customers in nine California counties were unable to reach 911 for a period lasting 6 hours. The outage affected a total of 11 million people across seven states. Verizon agreed to […]
The CTIA Wireless Association recently announced that its largest members have agreed to a preliminary timeframe for improving the accuracy of 911 calls made from indoors. In February, the FCC demanded that wireless network operators increase 911 location data accuracy to cover larger buildings. It wants network operators to provide X, Y, and Z coordinates […]
The Federal Communications Commission has issued a Notice of Proposed Rulemaking that it hopes will eventually make it easier for first responders to find people who make wireless 911 calls from within buildings. The FCC updated its E911 rules as recently as 2010, but says another change is necessary because more consumers are ditching landlines […]
The Federal Communications Commission today indicated that it wants more industry players to participate in on-going efforts to enable text-to-911 services. The four largest carriers have already committed to offering such services by May 15 of this year, but the FCC believes this is not enough. It is requesting that the country’s smaller, regional carriers […]
The FCC put forward new rule Tuesday that required carriers to offer phones with built-in GPS. Its mandate will have cellular, landline, and VoIP providers have positioning to help find them in a 911 call no later than 2018. Carriers won’t have to limit themselves to GPS-aware phones after the cutoff, possibly softening worries that […]
Adventist Health is the first Oregon hospital to launch iTriage, a smartphone application that allows consumers to locate vital medical information and local medical services on their smartphone. The free application, which is a result of a partnership with Healthagen, can be downloaded for the iPhone, iPod touch, or Android smartphones through app stores, or […]
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