Samsung to Reward Note7 Owners’ Loyalty with Cash

Posted by at 10:22 am on October 14, 2016

Galaxy Note7

Samsung is offering a cash incentive to Galaxy Note7 owners if they stick with the Samsung brand. U.S. consumers who exchange their Note7 for any other Samsung handset will be rewarded with $100 in bill credits.

Consumers who exchange their Note7 for a phone made by another company will be given $25 in bill credits. The financial incentive arrives as Samsung expands its recall of the Note7 to all devices, both the original and the replacement. The number of Note7s being recalled in the U.S. stands at about 1.9 million. Samsung hasn’t said how many have even returned/exchanged.

“We appreciate the patience of our consumers, carriers, and retail partners for carrying the burden during these challenging times,” said Samsung Electronics America COO Tim Baxter. “We are committed to doing everything we can to make this right.”

There have been 96 documented cases of the Note7 overheating in the U.S., according to the U.S. Consumer Product Safety Commission, with 15 of those coming from supposed safe devices.

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