Millions Effected by Gmail Outage – Google Claims ‘Vast Majority’ of Customers Are Up and Running Again

Posted by at 9:45 am on September 16, 2016

Icon-GmailMillions were hit by a Gmail outage on Thursday and today, with the U.S. and UK the main countries affected. Users reported getting a ‘service not available’ message. Google said that the outage was limited to those using Google for Work, with Google Chat also hit.

Google first acknowledged the issue at 8.16am PT yesterday, with service restored for ‘some’ users around 90 minutes later. The company then issued a series of updates to its status page, indicating that service was gradually being restored to increasing numbers of users …

Finally, just after 1am on Friday, Google marked the problem as resolved, though it did note that a small minority of customers were still affected.

The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.

The issue is resolved for the vast majority of affected customers and we will be working individually with the remaining customers affected

The company said at one point that it had identified the cause of the failure, but has not shared any details.

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