Microsoft will offer refunds for digital game purchases through Xbox Live across Xbox One and PC, according to an image of an upcoming update posted on Reddit.
Information on the refund program was issued to those participating in the Xbox Insider Program, which allows members to test new features before they are made available to the wider Xbox community.
“You’ve spoken; we’ve listened,” reads the message. “In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.
“When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.”
Further details on the specifics of what content can be refunded and when were posted on NeoGAF. According to a second image, games are “eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.” However, “DLC, season passes, and add-ons are not eligible for self-service refunds.”
Additionally, “the game or app must be downloaded and launched before requesting a self-service refund” and “you must wait for at least 1 day after the game or app’s release before requesting a self-service refund.”
Microsoft also states that “certain Windows 10 apps may not be eligible for self-service refunds” and it “reserves the right to block access for users who abuse self-service refunds.”
