Batman: Arkham City on Some 360s is Losing Save Files

Posted by at 6:00 am on November 17, 2011

A new technical issue has popped up in Batman: Arkham City, released for the PS3 and Xbox 360 in mid-October. Adding onto a pile of problems like missing codes from newly purchased games, and corrupt DLC making the game unplayable for some UKers, is the newest Mystery of the Disappearing Xbox 360 Save Files.

On the Arkham City forum, an official thread on the problem by community manager Andy Cataldo was posted on November 13thstating:

We would very much like to fix the “disappearing save files” issue some consumers have been reporting with the XBOX 360 version of the game as quickly as possible. Thus far our QA department has been unable to reproduce this issue.

Players noticing the issue are then encouraged to contact WB Games Support to file a complaint, along with the following information, which they hope will help them better understand the nature of the issue:

  • What version of the XBOX 360 hardware are you are experiencing the “disappearing save files” issue on?
  • What storage method are you using to save your Batman: Arkham City game files to (i.e. XBOX 360 hard drive, XBOX 360 memory unit, USB drive)?
  • What version of the XBOX 360 system software do you have on your machine?
  • Are you running a Beta version of the forthcoming XBOX 360 “Holiday 2011” system update?
  • Have you experienced the “disappearing save files” issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)?
  • Have you experienced the “disappearing save files” issue before and/or after installing either of Batman: Arkham City’s two title updates?

If you’ve experienced the problem, shoot Warner QA an email – support@wbgames.com.

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