Apple Recalling the Ultracompact USB Power Adapter for iPhone

Posted by at 12:54 pm on September 19, 2008

Apple  has determined that under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating a risk of electric shock.  Apple has received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.

The  ultracompact  USB power adapters were supplied with every iPhone 3G sold in the following countries, and may also have been purchased separately as an accessory:

  • US
  • Japan
  • Canada
  • Mexico
  • Several Latin American countries (click here  for a detailed list of countries)

Note: Apple USB power adapters supplied with original iPhones or supplied with iPhone 3G units sold in other countries are not affected.

Identifying your adapter

If you purchased an iPhone 3G in any of the countries listed above, you received the ultracompact USB adapter.  

Compare  your  USB power adapter to the pictures below.  If it matches, Apple will provide a replacement adapter in exchange for your current one.

If you have purchased this ultracompact adapter as a standalone accessory,  you may also exchange it for a new one.  
Replacement adapters have a single green dot on the bottom, like this:

If you have an ultracompact adapter with a green dot on the bottom, you already have a new, redesigned adapter and do not need to participate in this exchange program.

The Exchange Process

Replacement adapters will be available starting Friday, October 10, 2008.  There are two ways to exchange your current ultracompact Apple USB power adapter for a new, redesigned adapter.

  • Order a replacement adapter via the  web. These replacement adapters will ship within three weeks of your order, starting on Friday, October 10.
  • Exchange your adapter at an  Apple Retail Store  starting on October 10

Apple will need to collect your  iPhone 3G’s serial number as part of the  exchange  process.

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